Privacy Policy
Last updated: January 2024
At Pro Care Carpet and Floor Cleaning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or schedule a service
- Fill out contact forms on our website
- Call or email us directly
- Subscribe to our newsletter or marketing communications
- Leave reviews or testimonials
This information may include your name, email address, phone number, physical address, service preferences, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Date and time of your visit
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our cleaning services
- To process your service requests and schedule appointments
- To communicate with you about your inquiries, appointments, and services
- To send you marketing communications (with your consent)
- To respond to your comments, questions, and customer service requests
- To analyze website usage and improve user experience
- To detect, prevent, and address technical issues
- To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, as long as they agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent for any other purpose.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard security protocols and encryption technologies to safeguard your data. Access to personal information is restricted to authorized employees who need it to perform their job duties.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request access to your personal information.
- Correction: You have the right to request correction of inaccurate or incomplete information.
- Deletion: You have the right to request deletion of your personal information.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time.
- Data Portability: You may request a copy of your personal information in a portable format.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pro Care Carpet and Floor Cleaning
5400 Rabbit Foot Rd, East Stroudsburg, PA 18302
Phone: (570) 588-1938
Email: info@procarecleaning.com
